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[Special Feature: Toward a Campus of Mutual Support] Eriko Kato: Realizing a Shinanomachi Campus that Respects Sexual Diversity ¡ª Activities Toward Creating an Environment of Safety and Trust

Publish: March 07, 2023

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  • Eriko Kato

    Other : Director of the Department of Nursing

    Eriko Kato

    Other : Director of the Department of Nursing

At the Shinanomachi Campus and ÎçÒ¹¾ç³¡ Hospital, the Diversity Working Group, operating under the Medical Quality Improvement Promotion Committee, is leading efforts to create an environment that respects sexual diversity. We established a policy stating: "At the Shinanomachi Campus, we strive to create a safe and reliable environment where all workers, students, and visitors respect each other's sexual diversity." In response, the hospital website declared: "All faculty and staff will work together to ensure that everyone using our hospital respects each other's sexual diversity, and to develop as a hospital where patients can receive medical care with peace of mind." We began with initiatives aimed at hospital users. The catalyst for this activity was a single letter from a patient. Until then, the hospital had no specific policy regarding sexual diversity, and we handled requests from patients generally referred to as sexual minorities on an individual basis. However, changes in social awareness and actual feedback from patients made us realize the need to improve the hospital's internal systems and reform the awareness of our faculty and staff to realize the hospital's philosophy of "providing patient-centered medical care." We concluded that this was not an issue that could be left unaddressed. In February 2021, we started as a working group of four volunteers. Later, we were joined by other volunteer staff, including Dr. Tomonobu Hasegawa, Vice Director of the hospital and Director of the Center for Disorders of Sex Development, who supported these activities. We also welcomed Dr. Shoko Sasaki (Clinical Psychologist and Part-time Lecturer in Pediatrics) as an advisor, and began by learning and understanding together. Since January 2022, as mentioned above, these efforts have evolved into official activities under the Medical Quality Improvement Promotion Committee, and we are currently addressing various challenges. Below, I would like to introduce our specific initiatives.

1. Awareness Reform for Faculty and Staff

To deepen the understanding of sexual minorities among faculty and staff, we utilized the Department/Section Manager and Head Nurse meetings to provide learning opportunities for management, with the cooperation of former Administrative Officer Matsuda. This fiscal year, we invited our advisor, Dr. Sasaki, to serve as a lecturer for a seminar that was mandatory for all hospital faculty and staff. In the seminar, she gave a lecture on themes such as (1) why a hospital based on the premise of sexual diversity is required, (2) elements of sexual diversity, and (3) re-examining heteronormativity and the gender binary within the hospital. By incorporating examples of initiatives from hospitals in Europe and the United States, I believe it served as an introductory session that provided correct knowledge and an opportunity to think about the future of the hospital.

When visiting the hospital, patients fill out a common medical questionnaire and department-specific questionnaires. We reviewed the items in these questionnaires and modified them so that individuals who have changed their gender or experience gender dysphoria can record this information. By reflecting this information in electronic medical records and arrival reception forms, we built a system that eliminates the need to ask about gender repeatedly. Additionally, we removed gender notation from the wristbands that patients wear for medical safety during hospitalization.

3. Improving the Internal Environment

Fortunately, in the new hospital building (Building 1), multifunctional toilets were installed in the outpatient areas, and the inpatient areas did not separate toilet use by gender. Therefore, as long as guidance was provided smoothly, the environment regarding toilets did not require significant changes. On the other hand, since changing rooms were separated by gender, we arranged them so that private rooms could be used. To ensure this stance is easily communicated, the hospital's declaration was posted at outpatient counters and on digital signage, and was also included in the public relations magazine for patients. Since January 2023, following the Tokyo Metropolitan Partnership Oath System, we have also updated forms and guidelines for informed consent, establishing a system where partners can support patients.

The core of this initiative regarding gender identity is "don't say what is unnecessary, don't ask, and if you must ask, keep it to a minimum." The target audience is primarily patients, their families, and partners. The first impression a person has of a medical institution is determined by the response of healthcare professionals. Based on that impression, it is highly likely that the individual will decide how much they can talk about their gender and sexuality, which also changes the relationship with hospital faculty, staff, and healthcare professionals. There are still many challenges to becoming a hospital that can respond flexibly with sexual diversity in mind, and we will continue our activities. Furthermore, in the future, we will expand our initiatives beyond the hospital to include everyone who uses the Shinanomachi Campus, including faculty, staff, and students. We intend to promote diversity while listening to your voices.

*Affiliations and titles are those at the time of publication.